1. Cancellations will only be considered if the request is made 3 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.

2. If you receive a damaged or defective item, or one that isn't as shown on the site, request a return from your order page within 5 days of delivery and add a photo of the problem. The request is accepted once we have checked the item at our end. See the Returns page for the full steps.

3. In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.

4. Approved refunds go back to your original payment method. They can take 2–4 weeks to show in your account, depending on your bank.